At zenvyonline.in, we are committed to delivering fresh, high-quality fruits and vegetables to your doorstep. Due to the perishable nature of our products, our cancellation and return policies are designed to ensure fairness and quality assurance.

1. Order Cancellation

  • Orders can be cancelled only before they are processed or packed.
  • Once an order has been processed, packed, or dispatched, it cannot be cancelled under any circumstances.
  • To request a cancellation, please contact our support team immediately after placing the order.

2. Return Policy

  • Returns are accepted only in cases where the delivered items are damaged, spoiled, or of खराब (bad) quality.
  • Due to the perishable nature of fruits and vegetables, we do not accept returns for reasons such as:
    • Change of mind
    • Taste preferences
    • Minor size or color variations

3. Return Request Process

  • Customers must raise a return request within 24 hours of delivery.
  • You may be required to provide:
    • Clear photos of the damaged/spoiled product
    • Order details
  • Our team will verify the issue and approve the return/refund accordingly.

4. Refund Policy

  • Once the return request is approved, refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method or as store credit, depending on the case.

5. Important Notes

  • We take utmost care in packaging and delivering fresh produce; however, slight variations in size, shape, or color are natural and not considered defects.
  • Orders marked as delivered successfully cannot be disputed after the return window has expired.

6. Contact Us

For any queries related to cancellations or returns, please contact us: