Zenvy Online (“Zenvy”, “we”, “us”, “our”) respects your privacy and values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you access or use www.zenvyonline.in (“Platform”).

By accessing or using the Platform, you freely, expressly, informedly and unconditionally consent to the collection, use, storage and disclosure of your information in accordance with this Privacy Policy and applicable laws, including the Information Technology Act, 2000 and applicable rules.

  1. INFORMATION WE MAY COLLECT:Personal Information: Name, phone number, address, email, genderTransaction Information: Order details, payment mode, Refunds, replacements and cancellationsTechnical Information: IP address, device details, access time, usage behaviour and diagnostic data
  • USE OF INFORMATION:

We may use your information to:

  1. Process, confirm and deliver orders
    1. Communicate order updates, customer support responses and service notifications
    1. Improve platform functionality, offerings and user experience
    1. Detect, prevent and investigate fraud, misuse or security incidents
    1. Comply with applicable legal, regulatory and statutory obligations
  • DISCLOSURE & SHARING OF INFORMATION

We may disclose your information, strictly on a need-to-know basis, toAffiliated / Partner Entities for operational efficiency, Delivery partners and logistics providers for order fulfilment, Payment gateway providers and banks for payment processing, Service providers such as IT, cloud hosting and customer support vendors, Government, regulatory, law enforcement or judicial authorities where required under law. We do not sell your personal data to any third party.

  • DATA SECURITY

We implement reasonable technical, administrative and organizational security measures to safeguard your information. However, no internet transmission is completely secure.

You acknowledge that Zenvy shall not be liable for any unauthorized access, disclosure or data breach beyond its reasonable control, including those arising from third-party actions or force majeure events.

  • CALL RECORDING

All calls between you and Zenvy, including calls with customer support or delivery partners (directly or indirectly), may be recorded for quality assurance, training, compliance and dispute resolution purposes.By using the Platform, you expressly consent to such call recordings and their lawful use.

  • DATA RETENTION

Your personal data shall be retained only for as long asnecessary to fulfil the purposes stated in this Policy or required under applicable law; orneeded for dispute resolution or enforcement of agreements.

  • USER RIGHTS

You may request modification, correction or deletion (subject to applicable laws and Zenvy policies) of your personal data by writing to us via email to zenvyoninein@gmail.com.

  • MISREPRESENTATION & FRAUD WARNINGZenvy does not solicit sensitive information such as OTPs, CVV, PINs or card details through calls, emails or messages.Zenvy shall not be responsible for any loss caused due to fraudulent communications by third parties falsely claiming association with Zenvy.Please report suspicious activity to info@zenvyonline.in.
  • USER ACKNOWLEDGEMENTS

You acknowledge and confirm thatall information provided by you is true and accurate, you are responsible for safeguarding your account credential and you access and transact on the Platform at your own risk using prudent judgment.

  1. TAXES & INVOICING

Invoices, order summaries and tax documents shall be issued in accordance with applicable laws.MRP displayed is as printed on the product packaging. Final payable amounts may vary due to offers, discounts or statutory tax changes.

  1. THIRD-PARTY SERVICES

The Platform may contain links to or integrations with third-party services. Zenvy does not control and is not responsible for their privacy practices. Users are advised to review third-party privacy policies independently.

  1. TERMINATION & DATA CONSEQUENCES

Upon account deletion or termination, your data shall be handled in accordance with this Privacy Policy and applicable laws.

  1. CHANGES TO THIS POLICY

Zenvy reserves the right to modify this Privacy Policy at any time. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

  1. GRIEVANCE REDRESSAL

For privacy-related concerns or complaints, contact:

Grievance Officer

Name: Shailendra Kumar

Email: info@zenvyonline.in

Timings: Monday – Friday (10:00 AM – 6:00 PM)

By using ZenvyOnline.in, you acknowledge that you have read, understood and agreed to these Terms & Privacy Policy.